At Qartelz India Private Limited, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below:
Order Cancellation
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Cancellation Window: You may cancel your order within [number of hours/days] of placing it. After this period, orders cannot be canceled as they may have already been processed for shipment.
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Cancellation Process: To cancel your order, please contact our customer support team at contact@qartelz.com with your order details. We will process your cancellation request promptly.
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Refunds: If you cancel your order within the specified cancellation window, you will receive a full refund to your original method of payment. Refunds for canceled orders will be processed within [number of days] days of receiving your cancellation request.
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Partial Cancellations: It is not possible to partially cancel an order. If you wish to remove specific items from your order, you will need to cancel the entire order and place a new one.
Refund Policy
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Refund Eligibility: Refunds are only issued for canceled orders that fall within the specified cancellation window.
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Refund Processing: Once your cancellation request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
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Non-Refundable Fees: Please note that certain fees such as shipping costs are non-refundable. If your order has already been shipped, the cost of shipping will be deducted from your refund.
Contact Us
If you have any questions or concerns about our cancellation policy, please don’t hesitate to contact us at contact@qartelz.com. Our customer support team is here to assist you.